FREQUENTLY ASKED QUESTIONS

One size does not appear in the menu?
The size is temporarily out of stock. The replenishment time can vary from two weeks to a month.

Can I pay my order several times?
This payment is not possible.

Where to send the pay check of a command:
At the following address:
ALABAZ.COM
53 rue des deux communes
93100 Montreuil
France

Online payment by CB is secure?
For payment by credit card, we use a specialist company, Sogenactif which allows you to pay via a server bank Societe Generale in a secure environment. Your credit card number is directed to the servers of the bank, your payment is made directly without passing through the server of the shop, ensuring even more important than the numbers are known only from our banking partner (Societe Generale) .
The order will be canceled and the customer notified by mail in cases where payment centers concerned have refused to give their consent.

How does sending in the case of payment by check?
The order is processed and shipped after we receive the ckeck.

What is the average time for delivery?
We process your order usually within 48 hours (excluding weekends and holidays). A tracking number is then sent to monitor the delivery procedure.

Why do you work with The French Post service?
The position remains the service delivery more reasonable financially.
If we were to use another carrier, the shipments would be different depending on whether you are more or less far from our warehouse, and the price would seriously unreasonable.

What happens if I am not at my home when my order?
If you are absent, a notice will be left in your mailbox with directions to go and retrieve the position closest to you. This applies to Colissimo and Chronopost.

How to make a return for exchange or refund?
You have a period of 15 days upon receipt of the package to make a comeback. Returned items must be new, unwashed or damaged or dirty (stains, burns, animal hair).
You must specify the reference client and state the reason for return.
For more information, contact us at: info@african-armure.com

What to do if an package error?
Where an error is discovered in the sending of a command (error size, color or model), you send back the wrong order and be reimbursed for charges incurred.
For more information, contact us at: info@african-armure.com